To us, fair prices means:

1. We share our savings with you

We have strong, established relationships with our suppliers. This allows us to secure discounts, which we use to keep our prices low.

2. You’re only paying for things you need

Our designs focus on functionality, durability, style and quality. In a pair of our scrubs, you’ll find must-haves like:

• Roomy pockets
• ID loops
• Good stitching
• Strong wastebands
• Flattering cuts
• Premium fabric

What you won’t find are gimmicks, design trends and other unnecessary extras that drive up costs without adding comfort or value. We skip things like:

• Fancy printed fabric for inside your pockets
• Over-the-top packaging made for unboxing videos
• Highly decorative zips, buttons and labels
• Hollywood-level photo shoots and marketing campaigns

3. We keep our costs low so we can keep our prices low.

We choose to:

• Eliminate office costs by working remotely
• Reduce warehouse and storage costs by shipping directly from the factory
• Maintain a modest budget for marketing and PR

We say no to fast fashion and yes to thoughtful products that are built to last. Every element of our product is carefully considered.

Style: We use subtle tailoring and modern silhouettes to create a polished, professional look that flatters every body.

Function: With well-positioned pockets and movement-friendly designs, our scrubs let you bend, reach and twist without restriction or coverage issues.

Fabric: We use soft, premium sports fabric that’s durable, sweat-wicking and feels amazing against your skin. 

Craftsmanship: Our trusted sewing partners may cut fabric, but they never cut corners. Every item is created with durability in mind and tested with our strict quality assurance processes. 

Our scrubs are thoughtfully designed in Australia and responsibly made overseas.

We partner only with BCAP and WRAP-certified factories to ensure fair and ethical working conditions.

Each batch of scrubs undergoes rigorous quality testing, and all orders include a 60-day return period. 

We are shipping from overseas which means we can skip costs like renting an Australian warehouse space, or packaging and processing goods twice (once for bulk shipments and once for individual orders.)

You can shop separately for:

• Scrub Tops
• Scrub Pants

You can build your own custom scrub set or bundle.

Custom Scrub Set
Add 1 top and 1 pair of pants to your cart. We’ll automatically adjust the price to $60 when you check out.

Custom Bundles
Our three bundles are 100% customisable. Simply add the items you’d like to your cart and we’ll adjust the price at checkout.

Double shift bundle
Add 2 tops and 2 pairs of pants to your cart.

Weekend rotation bundle
Add 3 tops and 3 pairs of pants to your cart.

Workweek bundle
Add 5 tops and 5 pairs of pants to your cart. 

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

We currently deliver to Australia, Canada, Hong Kong SAR, New Zealand, the Philippines, Singapore and the United Kingdom. If your country is not on the list just yet, we are always looking for ways to bring ASC scrubs to more places

Australia and New Zealand
You should not be charged any additional fees to receive your order.

Singapore
Singapore's Goods and Services Tax (GST) is 9%. You will only be charged GST if your order exceeds SGD $400, including the product value, shipping and insurance. We recommend keeping your order below SGD $400 to avoid any unexpected charges

Canada and the United Kingdom
You should not be charged any additional fees to receive your order.

Hong Kong SAR and the Philippines
import taxes, customs duties or other local fees may apply. We recommend checking with your local customs office for the most accurate information

Here are our current delivery estimates after dispatch:

• Australia: 5-7 business days
• New Zealand: 6-8 business days
• United States: 4-6 business days
• Canada: 5-7 business days
• United Kingdom: 5-7 business days
• Philippines: 5-7 business days
• Singapore: 4-6 business days
• Hong Kong SAR: 4-6 business days

These are estimates, so occasional courier delays can happen. As soon as your parcel is on its way, we will email your tracking details so you can follow its journey

If express delivery is available for your address, you will see it at checkout. Delivery estimates begin after dispatch and do not include processing time. We will always work to get your order packed and moving as quickly as we can

We would love to get every order to you overnight, but delivery depends on your location, order time and the courier services available. As a small Australian business, we pack orders as promptly as possible and show you the fastest available options at checkout.

You will see the shipping cost at checkout once you enter your delivery address. It is calculated using your destination and the available delivery service, so there are no surprises before you place your order

Yes. We offer free shipping on eligible orders over $170. Once your cart qualifies, the free-shipping option will appear at checkout.

Please get in touch as soon as you can with your order number and the correct address. We will gladly try to update it before fulfilment begins. Once an order is already being processed or has left our warehouse, changes may no longer be possible.

Absolutely. As soon as your order is dispatched, we will send a shipping confirmation and tracking details to the email address used at checkout.

No need to worry straight away. Tracking can take up to 24 hours to activate after the shipping label is created. Please try again the following day, and if it is still not updating, send us your order number and we will be happy to check it for you.

We know it can be worrying when tracking stays still. First, compare the latest scan with the delivery estimate for your country. If the parcel is overdue or has not moved for several business days, send us your order number and we will follow it up with the courier.

Please check around the delivery location, with other household members, neighbors or building management. You can also contact the courier using the tracking number. If it is still missing, let us know and we will help investigate.

Our system selects the most suitable available courier for your address and parcel, so we cannot promise a particular carrier. Rest assured, we will use an available tracked service to get your order moving

You can request a return or exchange within 60 days of purchase. Email our friendly
Customer Experience team with your order number, the items involved and whether you would prefer a return or exchange. We will check the details and guide you through the next steps. For change-of-mind and sizing returns, items need to be unworn, unwashed and in their original condition and packaging. Your rights for faulty products under Australian Consumer Law are not limited by this timeframe or condition.

Send us your order number and the style, colour and size you would prefer. We will happily check availability and talk you through the return or replacement process. If your first choice is unavailable, we can discuss waiting for a restock, choosing another colour or receiving a refund. ASC does not currently use a self-service returns portal.

Please send us your order number, a short description and clear photos of the item, including the product label where possible. We will review everything carefully and work with you on an appropriate resolution.

Once your approved return has been received and checked, we will process the refund as soon as possible unless we have advised you otherwise. After it is issued, the funds should appear within your bank or payment provider's standard processing time.

We will be happy to look into this for you. Send us the original order number or the purchaser's name and email address, and we will check which options are available. Any return remains subject to our standard eligibility conditions.

Clearance items are treated as final sale unless the product is faulty or Australian Consumer Law provides otherwise. Please check the product page and the terms that applied when you ordered

Our scrubs are generally true to size, and the best starting point is the size guide on the product page. Compare your body measurements using a flexible tape. If you are between sizes or enjoy a roomier fit, we recommend choosing the larger size.

Yes, our tops and pants follow the same ASC sizing system. The silhouette can still feel a little different depending on the style, so we recommend checking the size guide and fit notes before ordering.

For the most comfortable fit, compare your measurements with our size guide. We usually recommend choosing the larger size if you are between sizes or prefer a little more room to move.

Keeping your scrubs looking their best is easy. Turn them inside out, machine wash cold with similar colours and use a gentle detergent. Avoid bleach, then tumble dry on low or line dry. Always follow the garment care label to help protect the colour, shape and fabric finish

Made a mistake? Contact us straight away with your order number and the change you need. We will do our very best to help before fulfilment begins, although changes may no longer be possible once the order is being processed or has shipped

Please contact us straight away and we will gladly check. If fulfilment has not started, an addition may still be possible. Otherwise, you may need to place a separate order, which could arrive in a different parcel.

Not right now, but we are working on it! We hope to offer embroidery in the future, so please keep an eye out for updates.

First, check that the code is entered exactly as provided and that your cart meets the offer conditions, such as eligible products, minimum spend and expiry date. Some offers cannot be combined. If everything looks right, send us a screenshot of your cart and the code so we can take a closer look.

Bundle pricing applies only to the eligible top and pants listed in the offer. The total may change if you select an excluded style or variant, add another product, or do not meet the bundle conditions. Review the promotion details and the items in your cart before checkout.

This depends on how the store credit and promotion are configured. If checkout will not accept both, contact us with the store credit code and promotional code so we can check the conditions.

We know it is disappointing when your favourite option is unavailable. Popular core colours and sizes may be replenished, while seasonal or limited-release products may not return. Join our email list or use the back-in-stock option on the product page, and we will let you know about future updates.

We would love to help. Email us at hello@australianscrubscompany.com.au, use the contact form on our website or reply to your order confirmation email. Include your order number and a quick description of what you need so our Customer Experience team can assist you as smoothly as possible.

Please provide your full name, order number, email address used at checkout and a clear explanation of the request. For product issues, include the item name, size, colour and clear photos where relevant