Shipping policy

What countries do you ship to?

This little Aussie business is proud to ship products to:

• Australia
• New Zealand 

What shipping company do you use?

We use a range of couriers from FedEx, UPS to Australia Post & other local couriers. If you live in Australia, they’ll deliver the order themselves. If you live overseas, they’ll transfer the order to your country’s most reliable service.

How long will my order take to arrive? 

Covid has made shipping slower. Our current shipping times are below. We based them on real orders.

We’re sorry that our products are taking so long to get to you. Please bear with us. We promise they’re worth the wait.

Why can’t you deliver overnight like Amazon?

We’re a small Aussie business shipping from a single warehouse in Sydney. We can’t promise overnight delivery. We can promise:

How much will shipping cost?

We'll calculate shipping for you at checkout. All you need to do is enter your address and pick a shipping option.

Do you offer free shipping?

Do nurses wear clogs? We offer free shipping for orders above the following values:

Will I need to pay shipping taxes & customs duties?

Australia and New Zealand
You should not be charged a fee to receive your package.

Is your shipping carbon neutral?

Yes! Our shipping has its carbon footprint offset.

Can I update my delivery address?

We dispatch orders within one business day. Unless you are very quick, you’ll need to contact the people delivering your parcel. 

You can find their details in your shipping email.

Is your shipping secure?

Yes. Standard shipping is tracked. Express shipping is tracked and requires a signature.

How do I find my tracking number?

1. Open the email account you used for your order.
2. Search for emails from hello@australianscrubscompany.com.au. 
3. Find the email with the subject line "A Shipment From Order...”
4. Open the email, and copy your tracking number. 

How do I track my order?

1. Find the email with the subject line "A Shipment From Order...”
2. Click the tracking link.
3. Follow the instructions on your delivery provider’s website.

If you need your tracking number, it’s in the email. If you can’t find the email? That’s okay. Contact hello@australianscrubscompany.com.au. We’re happy to help. 

My order didn’t arrive, what do I do?

The first step is to track the package. 2026 shipping times can be unpredictable. You need to make sure the package is lost and not just held up. 

If your package is listed as delivered, the next step is to contact the delivery company. They will launch an investigation for you. 

If the package cannot be found, let us know. Our email is hello@australianscrubscompany.com.au.